Terms of service

Last updated: May 3, 2026

These Terms of Service ("Terms") govern your access to and use of the website, services, content, and communications provided by NUVCORE LIMITED ("Company", "we", "our", or "us").

By accessing our website, requesting a quotation, purchasing services, submitting project materials, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website and services.

1. Company Information

Trade Name: NUVCORE LIMITED
Registered Address: 14 Uxbridge Street, Birmingham, England, B19 3XH
Email: info@nuvcore.agency

2. About Our Services

NUVCORE LIMITED provides creative, branding, marketing, design, and visual communication services, including but not limited to:

  • Marketing visuals and promotional assets;
  • Business card design;
  • Brochure and leaflet design;
  • Presentation design;
  • Banner and large-format advertising design;
  • Brand identity materials;
  • Digital advertising creatives;
  • Marketing consulting and creative support;
  • Creative project management.

We are not a printing company.

Where requested by a client, we may assist in identifying or coordinating with independent third-party printing and production providers. Any printing, manufacturing, fulfillment, or delivery services are performed by those third parties unless expressly agreed otherwise in writing.

3. Eligibility

By using our website or services, you confirm that:

  • You are legally capable of entering into binding agreements;
  • You are at least the age of majority in your jurisdiction;
  • The information you provide is accurate and complete;
  • You have authority to submit any materials, content, files, or instructions provided to us.

4. Quotations and Project Scope

Any quotation, estimate, proposal, or project scope provided by NUVCORE LIMITED is valid only for the period specified in the quotation or, if no period is specified, for thirty (30) days from the date issued.

Project pricing is based on the agreed scope of work at the time of quotation.

Additional work, revisions beyond the agreed revision limit, substantial changes to project requirements, or requests outside the original scope may result in additional charges.

5. Client Responsibilities

Clients are responsible for:

  • Providing complete and accurate project information;
  • Reviewing drafts and proofs promptly;
  • Providing timely feedback and approvals;
  • Ensuring submitted materials are accurate and lawful;
  • Maintaining backup copies of files provided to us.

Delays caused by missing information, delayed feedback, or failure to provide approvals may affect project timelines.

6. Client Content and Intellectual Property

Clients may provide logos, images, photographs, brand assets, artwork, text, presentations, marketing materials, and other content for use in projects.

The client represents and warrants that:

  • They own or have the right to use all submitted content;
  • The content does not infringe intellectual property rights of any third party;
  • The content complies with applicable laws and regulations.

NUVCORE LIMITED shall not be liable for claims arising from content supplied by clients.

7. Project Approvals

Clients are responsible for carefully reviewing all drafts, proofs, designs, layouts, text, artwork, dimensions, colours, branding elements, and specifications before granting approval.

Once final approval has been provided by the client, responsibility for approved content transfers to the client.

NUVCORE LIMITED shall not be responsible for errors, omissions, spelling mistakes, formatting issues, or design elements that were visible in materials approved by the client.

8. Printing and Production Services

Where we assist with printing or production arrangements, such services are performed by independent third-party providers.

Although we make reasonable efforts to recommend reputable suppliers, we do not directly control:

  • Manufacturing processes;
  • Production schedules;
  • Print quality variations inherent to production methods;
  • Shipping operations;
  • Carrier performance.

We will make reasonable efforts to assist clients in resolving issues with third-party providers where appropriate.

9. Orders and Payments

Projects generally commence after acceptance of a quotation and receipt of any required deposit or payment.

Payments are processed through authorized third-party payment providers.

Invoices must be paid in accordance with the payment terms stated on the invoice or quotation.

Failure to make payment may result in suspension, delay, or cancellation of services.

10. Delivery of Services

Project timelines and delivery dates are estimates only unless expressly agreed in writing.

While we make reasonable efforts to meet agreed deadlines, we are not responsible for delays resulting from:

  • Client delays;
  • Supplier delays;
  • Printing or production delays;
  • Technical failures;
  • Third-party service interruptions;
  • Events beyond our reasonable control.

11. Revisions

Where revisions are included within a project package, revisions are limited to the number specified in the quotation or service agreement.

Additional revisions or substantial redesign requests may incur additional charges.

12. Cancellation and Refunds

Cancellation rights, project termination, refunds, and related matters are governed by our separate Return and Refund Policy.

Where a client requests that work begins before the expiry of any applicable statutory cancellation period, the client may be required to pay for services already performed up to the cancellation date.

13. Intellectual Property Rights

Unless otherwise agreed in writing, ownership of final approved deliverables transfers to the client after full payment has been received.

NUVCORE LIMITED retains ownership of:

  • Working files;
  • Draft concepts;
  • Internal processes;
  • Templates;
  • Methodologies;
  • Pre-existing intellectual property.

We may display completed work within our portfolio, marketing materials, or case studies unless otherwise agreed in writing.

14. Confidentiality

We will treat confidential information provided by clients with reasonable care and will not intentionally disclose confidential information except where required by law or necessary to provide services.

15. Third-Party Services

We may use third-party providers including:

  • Payment processors;
  • Cloud storage providers;
  • Hosting providers;
  • Printing providers;
  • Production partners;
  • Communication platforms;
  • Analytics services.

We are not responsible for the actions, policies, or service availability of independent third-party providers.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

To the fullest extent permitted by law, NUVCORE LIMITED shall not be liable for indirect, incidental, consequential, special, punitive, or business losses, including loss of profits, revenue, reputation, opportunities, or data.

To the extent permitted by law, our total liability arising from any claim shall not exceed the total amount paid by the client for the specific services giving rise to the claim.

17. Force Majeure

NUVCORE LIMITED shall not be liable for delays or failures resulting from events beyond our reasonable control, including supplier failures, labor disputes, cyber incidents, power outages, natural disasters, pandemics, governmental actions, transportation disruptions, or failures of third-party service providers.

18. Privacy

Personal information is processed in accordance with our Privacy Policy.

19. Complaints and Dispute Resolution

If you are dissatisfied with our services, please contact us first at:

info@nuvcore.agency

We will make reasonable efforts to investigate and resolve complaints fairly and promptly.

20. Changes to These Terms

We may update these Terms periodically to reflect legal, operational, technological, or business changes.

Updated versions will be published on this page together with the revised effective date.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Nothing in these Terms affects mandatory consumer rights available under applicable law.

22. Contact

For questions regarding these Terms of Service, please contact:

NUVCORE LIMITED
14 Uxbridge Street
Birmingham, England, B19 3XH
Email: info@nuvcore.agency