Privacy policy
Last updated: May 3, 2026
NUVCORE LIMITED ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you visit our website, request our services, communicate with us, purchase services, submit project materials, or otherwise interact with NUVCORE LIMITED.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
Trade Name: NUVCORE LIMITED
Registered Address: 14 Uxbridge Street, Birmingham, England, B19 3XH
Email: info@nuvcore.agency
For the purposes of applicable data protection legislation, NUVCORE LIMITED acts as the data controller of personal information collected through our website and services.
2. Information We Collect
Depending on how you interact with us, we may collect and process the following categories of information:
- Name and surname;
- Business name and company information;
- Email address and telephone number;
- Billing address and payment information;
- Project requirements and creative briefs;
- Marketing materials, logos, brand assets, artwork, photographs, presentations, and files submitted by clients;
- Communication records and customer support inquiries;
- Transaction and order information;
- Device information, browser type, operating system, IP address, and website usage data;
- Marketing preferences where applicable.
3. How We Collect Information
We may collect information:
- Directly from you when you contact us or request services;
- When you submit project files, creative briefs, artwork, or design materials;
- When you place an order or request a quotation;
- Through website forms and communications;
- Automatically through cookies and analytics technologies;
- From payment processors and service providers involved in delivering our services.
4. How We Use Personal Information
We may use personal information for the following purposes:
- Providing creative, branding, design, and marketing services;
- Managing projects and client communications;
- Creating and delivering requested marketing materials;
- Preparing quotations and invoices;
- Processing payments;
- Managing revisions and customer support requests;
- Facilitating production requests with third-party print providers where requested by the client;
- Improving our website, services, and customer experience;
- Fraud prevention and security monitoring;
- Compliance with legal, regulatory, accounting, and tax obligations.
5. Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, our lawful bases for processing personal information may include:
- Performance of a contract;
- Legitimate business interests;
- Compliance with legal obligations;
- Consent where required by law.
6. Client Files and Creative Materials
Clients may provide artwork, logos, images, photographs, presentations, brand guidelines, marketing materials, documents, and other content for use in creative projects.
Such materials are used solely for providing requested services, project management, revisions, production coordination, and customer support.
Clients remain responsible for ensuring they have the necessary rights, licenses, permissions, and intellectual property rights relating to any materials submitted to us.
NUVCORE LIMITED does not assume ownership of client-submitted materials.
7. Third-Party Service Providers
To operate our business and provide services, we may share information with carefully selected third-party providers including:
- Payment processors;
- Cloud storage providers;
- Email and communication providers;
- Website hosting providers;
- Project management software providers;
- Analytics providers;
- Professional advisers;
- Printing and production partners where requested by the client.
Information shared is limited to what is reasonably necessary for the relevant service.
8. Printing and Production Partners
NUVCORE LIMITED is not a printing company.
Where a client requests assistance with printing, production, or fulfillment, we may share relevant project files, artwork, specifications, contact information, and delivery details with trusted third-party printing providers solely for the purpose of completing the requested project.
Such providers operate independently and may maintain their own privacy policies and operational procedures.
9. International Data Transfers
Some of our service providers, software platforms, cloud services, and production partners may be located outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable measures designed to ensure an appropriate level of protection consistent with applicable data protection laws.
10. Payment Information
Payments are processed securely through authorized third-party payment providers.
We do not store complete payment card information on our own systems.
11. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality;
- Remember user preferences;
- Analyze website performance;
- Improve customer experience;
- Enhance security and fraud prevention.
Cookies may include:
- Essential cookies;
- Analytics cookies;
- Performance cookies;
- Security-related cookies.
Where required by law, non-essential cookies will only be used after obtaining your consent.
You may modify or withdraw cookie preferences through your browser settings or cookie management tools where available.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services;
- Manage customer relationships;
- Maintain project records;
- Comply with accounting and tax obligations;
- Resolve disputes and complaints;
- Meet legal and regulatory requirements.
Retention periods may vary depending on the type of information and applicable legal obligations.
13. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no electronic storage or transmission method can guarantee absolute security.
14. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Request restriction of processing;
- Object to certain processing activities;
- Request data portability where applicable;
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact:
15. Complaints
If you have concerns regarding our handling of personal information, we encourage you to contact us first so that we can attempt to resolve the matter.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
16. Third-Party Websites
Our website may contain links to third-party websites, service providers, or external resources.
We are not responsible for the privacy practices, security, or content of third-party websites.
17. Children's Privacy
Our services are intended for businesses, professionals, and adults.
We do not knowingly collect personal information from individuals under the age of 16.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or technological changes.
Updated versions will be published on this page together with the revised effective date.
19. Contact
For questions regarding this Privacy Policy or our handling of personal information, please contact:
NUVCORE LIMITED
14 Uxbridge Street
Birmingham, England, B19 3XH
Email: info@nuvcore.agency